TERMS AND CONDITIONS FOR ONLINE PURCHASE

1. General

1.1. In these terms and conditions and the Special Conditions (as defined below) (collectively referred to as the “Terms and Conditions”), "Hana Lab" or “we” or “us” means Hana Lab Limited and the "customer" or “you” means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before using the website or our mobile app (as the case may be) (collectively “our e-store”). By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
1.2. We shall make every effort to ensure that prices, details and sizes of products at our e-store are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
1.3 . All photos and images of the products displayed on our eStore are for illustration purposes in order to help you recognise the products only. The actual size, dimension and colour of the products may differ.
1.4. We shall make every effort to ensure product(s) displayed at our e-store are in stock. If from time to time any products become out of stock, we reserve the right to offer alternative product(s) of similar value and style.
1.5. All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.

2. Privacy protection

We are committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. Please refer to our Privacy Policy Statement.

3. Payment

3.1. Our e-store accepts payment by designated electronic means as specified by us. All product prices listed are in US dollars. 3.2. Acceptance of orders is subject to our sole discretion.

4. Others

4.1. Basis of supply: we only serve and deliver products to end consumers. We are not selling our products for re-sell purpose.  If we have grounds to believe that you are not purchasing our products as an end user, we reserve the right to decline or cancel your order.
4.2. Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
4.3. You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.
4.4. If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.
4.5. These Terms and Conditions embody the entire agreement between the parties and they supersede all previous negotiations, representations and agreement between the parties.
4.6. We have the right, at any time, or from time to time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.
4.7. If any dispute arises, our determination shall be final.
4.8. These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the customer and Hana Lab to submit to the exclusive jurisdiction of the Hong Kong courts. We may revise the Terms and Conditions at any time without prior notice.

SPECIAL CONDITIONS FOR HANA LAB E-STORE (“SPECIAL CONDITIONS”)

These Special Conditions are supplemental to the Terms and Conditions for Online Purchase and are applicable to any orders placed under our e-store.  Should there be any inconsistency between these Special Conditions and the above Terms and Conditions for Online Purchase, these Special Conditions prevail.

5. Notification for ordering at Hana Lab e-store

5.1. Placing an order means you agree to purchase products or services and appoint us to deliver the same on your behalf to your specified delivery address in accordance with these Terms and Conditions. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), we will notify you by phone or email or messenger.
5.2. If your order is accepted by us, we will confirm with you accordingly and advise the date and time of delivery.
5.3. In case any applicable gift items of your purchased products are not available, we will contact you accordingly. You may decide whether to accept another gift item, cancel the order or continue to purchase the products.

6. Delivery service for purchases at Hana Lab e-store

6.1.Delivery service is not available at non-permanent address, frontier closed areas, outlying islands, warehouses and premises which are not accessible by elevator or staircase and need to be delivered through balcony.
6.2. The Company reserves the right not to deliver goods to countries, regions, or locations where:
- delivery through international or local courier services is not available;
- legal or administrative restrictions apply;
- there are circumstances involving increased risk, armed conflicts, natural disasters, epidemics, or other force majeure events that may affect the safety or timeliness of delivery.
In the event that delivery to the specified address is not possible, the Company will notify the Client and issue a full refund of the amount paid.
6.3. In case where the deliveries are delayed due to force majeure, we will try our best to arrange the products to be delivered as soon as possible.
6.4. Delivery time subjects to the delivery location (country, region etc.).
6.5. Delivey service time can be delayed during public holidays or in the situation of overwhelming orders.
6.6. If you fail to receive your purchased products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent delivery(es).
6.7. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
6.8. In case of any dispute, our determination shall be final.
6.9. You agree to appoint our contracted courier as your agent to collect and deliver the ordered goods on your behalf to the designated delivery address.
6.10. You may enjoy free delivery service to your specified delivery address, according to the information given on our website.
6.11 You agree to pay for the relevant import duty and secure the necessary custom clearance as required (including provision of the relevant product registration documents) for your purchases.

7. Exchange and refund

7.1. We provide you with “14 days product quality guarantee” for products purchased which are damaged, spoiled or not in good condition.  In such case:
• For purchases at our e-store, you can contact our customer service department and provide photos of the relevant goods to make arrangement to return the goods to us for exchange. 
Otherwise under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
7.2. If we agree you are entitled to an exchange but the product(s) to be exchanged are sold out, you may return such products to us and apply the amount paid to buy alternative product(s).
7.3. In exceptional case at our sole discretion, we will refund the amount paid (inclusive of the relevant delivery charge) to your relevant payment account which you applied to settle the payment or other means as mutually agreed.
7.4. Original sales receipt or relevant electronic receipt must be produced to us for the request of a product exchange.
7.5. All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.

8. Others

8.1. Title to the product shall remain vested in us until we receive full payment of the price, and title and risk shall pass to the customer upon collection of the product(s) by our delivery team or by the customer.
8.2. For any ordered goods we are unable to deliver 30 days from the original scheduled delivery date, we retain the right to forfeit any payment received for the ordered items, and/or to dispose of the relevant order at our own discretion without further notice to you.  In such event, you agree that we shall not be liable to make any refund on your order or any compensation to you.
8.3. We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.

Lasted updated on 30 Oct 2025